Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Gosford & The Central Coast Region. Here is what they had to say:


Mum absolutely loved Jan and she’s been the most polite and friendly I’ve seen her in about a year. I can really see a positive difference in her. Given she was so reluctant to have help this is amazing” MH Bensville (May 2018)


"I want to say how wonderful you all are!!! You are all so friendly, flexible and professional to our needs and it truly helps me cope with this challenging time, so much easier." MS Wamberal, NDIS Client (March 2018) 


“Julie was just great. I didn’t have to ask her to do anything, she just went ahead and did it. I needed some respite from caring for my husband and help with some housekeeping. It was such a nice surprise to come home to find the house had been cleaned like it hadn’t been cleaned in years. Thank you so much. The next time I need services I hope Julie is available.” MI Summerland Point (February 2018)


“Sara, my sister Barbara mentioned how fantastic she thought the carers who are calling in on her and how wonderful they are. I asked Barbara again if she would be prepared to move down to Sydney and be near her children and my wife, Pip and I and she said no, she has such a good doctor and such lovely people caring for her there that she does not want to leave where she is. She told me that she has dementia and she is looking around with your helpers for respite care and she seems quite enthusiastic about that, as long as it is close by where she knows everyone. Barbara said, "Dick, I have the most beautiful people caring for me and I don’t want to change anything, I am very lucky”. Sara, it seems to me as if you’re doing an excellent job, thanks very much and please keep in contact if there is anything else I can do”. Dick Smith (December 2017)


"Thanks so much, your timing for coming into my parents lives has been so valuable to me as well as them." BJ Copacabana (October 2017)


"Everyone is just fantastic to me, I am just looked after so wonderfully, I feel so lucky, it was not how I expected to feel as I was getting older I didn't think I would be able to feel so happy and cared for. I was a professional and had previously led an independent life and now that I need help its been made so easy to be cared for and looked after. With the carers who see me there is a sense of camaraderie between us all and a true acceptance of who I am. Its a great  association.  y children are in Sydney and I am here, all your girls in the office ring me and remind me of things, it's so good to know I have a group here to look after me - I am very grateful." B.G Kincumber (July 2017)


"After being with Home Instead Senior Care for a few years now and having a variety of CAREGivers assist me with my daily care, on occasion there is reason to commend them on their care, today is one of those occasions. Today, Mum and I had to attend a funeral of a very dear friend of over 10 years, he was a lovely man who had helped Mum with friendship after the loss of my Dad. Today, Rebecca showed both Mum and myself such compassion & help as we had to say our last goodbyes at his funeral. From the getting ready to go, the careful driving of my vehicle, transferring me from house to vehicle to wheelchair was done with ease, including making sure Mum was ok as well.  We felt in very safe hands & as it was a very emotional time, nothing was a problem & we didn’t have to ask her to do anything, she just knew what was needed. I trust you will make note of her wonderful support above and beyond care she displayed today, she was appropriately dressed and we can recommend her should this situation arise with any other client who should need to attend an occasion such as this. Thank you for being such a great organisation with CAREGivers that really do care." JC Springfield (May 2017)


"Thank you Jasmine so much for all that you do to contribute to Dad’s quality of life. Your genuine concern, compassion and professionalism have a made a big difference – without your support he would not be still in his own home. Thankyou for being so willing to listen and be flexible to do all you can to meet our needs and preferences. We feel that you genuinely value Dad and us. Your personal warmth and kindness are valued. We feel blessed to have you and your team supporting us." VR & DB. Hardy’s Bay (May 2017)


"Thanks so much Jasmine. We as a family appreciate very much your time, help,  professionalism & the effort you have put in to ensuring Dads home care has all been put into place so quickly with such suitable caregivers." SW. Davistown (March 2017)


"Mum has been very happy with the care she received from Trish & Fay. I have been very happy with your professionalism & your empathy & understanding. This has been a difficult time for us; you, Trish & Fay have helped to reduce some of the stress & anxiety, especially for me. I would have no hesitation in recommending Sara Woodes (our Care Manager) & your organisation to anyone seeking help at home for their loved ones." JR. Canton Beach (February 2017)


"I wish to compliment the service of Leonie, I couldn’t rate her highly enough in looking after my husband, who has Huntington's and Dementia." JL. Lake Munmorah (January 2017)


"As a health professional I have only praise for the excellent professional service and personal care provided by Home Instead and their staff. Arranging palliative care for my dear friend in her home could have been a difficult task, however this has not been my experience with Home Instead. All of the carers have gone above and beyond my expectations, providing home cooked meals, entertainment and exemplary care. Home Instead have communicated with me every step of the way and have coordinated their care with the palliative care team, the medical practitioner and all ancillary personnel. I could not recommend Home Instead highly enough." S Todd, Blaxland (September 2016)


"Lyn was fantastic and the care and attention mum received was outstanding.  I had full confidence in her and your company with any and all dealings. I will be highly recommending Home Instead Senior Care to any in need."

KM, Bellingen (October 2016)


“I love Home Instead! Supporting people to continue to live in their own homes is the best idea"

Ngaire Hobbins APD | Dietitian and Nutrition Consultant | Ageing Wellness Consultant | Nutrition Advisor, Wicking Dementia Education and Research Centre, University of Tasmania | Author: Eat To Cheat Ageing


"Home Instead Senior Care was the perfect solution to the many challenges facing Mum in her desire to continue to live at home alone despite increasing frailty.  The layer of daily services provide certainty for me and allow Mum companionship and support in whatever way is needed.  From cleaning to personal care and all in between, nothing is a problem for the happy Home Instead caregivers.  The caregivers are themselves supported by a tremendous management team which truly understands the complex business of caring for seniors.  For the many families wanting to enable their loved ones to continue to enjoy the dignity and independence of living in their own homes, Home Instead Senior Care offers complete peace of mind." HW, Wamberal (3 February 2016).


"All services met and exceeded our needs and expectations.  The office staff proactively provided assistance in gaining Home Care services through the Department of Health" GW Umina.


"In August 2015 I engaged the services of Home Instead for 24/7 care for my 84 year old mother who was dying of breast cancer. As I live in Western Australia it was logistically quite difficult to arrange quality care in another state. I was so fortunate on visiting NSW to find Jasmine Hopcraft and her team, who within two hours had arranged in home care for my mother. All the people involved with Home Instead were of the highest calibre,  an absolute delight to deal with all involved.

These highly professional and caring people gave my mother the very best of care and compassion when she needed it most. On my return to WA they kept me informed every step of the way. Peace of mind that my mother was in capable caring hands was invaluable to me. At the end I knew she was at least allowed to die in the comfort of her own home, cared for by such lovely ladies. I am forever in awe of and in debt to the team at Home Instead and cannot recommend them highly enough." - G Jones Bunbury - Western Australia.(September 2015)


"At the age of 78 I was recently invalided by a right shoulder reverse total reconstruction for some six weeks with my right arm in a sling. I was sent a member of your firm to help me during this time for one hour Monday, Wednesday and Friday to help with my showering and hair washing once a week. The lady also did other small tasks like a little ironing (nice to have something pressed instead of straight out of the dryer). She also made my lunch each day when she was here. 

Deb was a very nice person, helpful and obliging, and a pleasure to sit and talk with for a few minutes. She brought a happy smile to my somewhat isolated and monotonous existence at this time as being right handed did not make my life any easier.
I do thank her for her time with me and should I be in a similar position again would only be too glad to have her in attendance on me. Her attitude was very professional and she was very proficient in her work ethics".
 - AR (Jan 2015)


"What a great service!  I was assisted to get home from hospital, and help me establish as I was able to do   more things for myself. I told Lynn that I really appreciated the way she assisted me: she encouraged me to do as much as I could for myself as my goal was to become as independent as possible. It would have been quicker for her to do the things that we needed, but she was very patient and very aware of my goals. She was also extremely delighted when I did reach my goals, and celebrated and cheered" - SM Ettalong (May 2015)


"Tracey was kind, considerate and of great help after my recent hospital admission" - HA West Gosford (November 2013)


"For just over a year now I have relied on Home Instead Gosford office to help me in my home. I have found Jasmine and her staff most obliging, courteous and kind. She has been able to cope with change when that has been necessary. The lass who comes to my house each fortnight is willing to help in any sphere of housework, even to cleaning my cupboards, draws, ridding the fridge of stale food and killing my ant and spider plagues. Now when I tell my son about something I cannot cope with my son says "never mind Mum Joanne will fix it!". I am pleased I found Home Instead." - GC Point Claire (March 2014)


"Ann is the best we have ever had!, can’t speak highly enough of her” - IA Woy Woy (July 2014)


"I would like to extend my sincere thanks to you for your patience over the last weeks, your understanding of our plan and the implementation of it (with all of the changes that were made) was very much appreciated. Also please extend our thanks to all the ladies who persevered with caring for Mum through some situations that were difficult and at times confronting they made our objective in keeping Mum at home possible, even for the short time that we were able to do so."  - VM Lisarow (July 2014)


"Thanks for the prompt response, It is really good to know you are there for any future needs. Mum was very happy with the service, and so are the rest of the family." - JB Moruya (July 2013)


"Home Instead has made all the difference for my mum who is in her mid 80's. They look after her with great care and take a real personal interest." - BK Budgewoi (February 2014)


"Chronic, disabling illness means I've been out of home a lot - most recently for 8 months. Home Instead carers - helping me for a couple of hours morning and night, have me enjoying and coping with life at home again. I value their friendly attention, support and company." - MC Central Coast (December 2013)


"Many thanks for the wonderful care given to me by Home Instead and in particular Jenny." - EB Kincumber (November 2013)


"I just had some feedback from a client's daughter, who spoke at lengths on how wonderful your CAREGiver Julie is. I thought I would share that she has made the client comfortable and has assisted in increasing her independence and taking some of the stress off of her daughter." - Case Manager Woy Woy (July 2013)


"Last year my Brother-in-law and Mother-in-law required more assistance than our family could handle. Having looked after my mother with Dementia I knew there were services that could help me but as they are on the Central Coast the people who helped me on the Northern Beaches then were not in the right area. I was so incredibly lucky that I found Home Instead Senior Care Gosford. From the first contact with Jessica and then the meeting with Jasmine I just knew in my heart I had found an amazing caring service that has proved time and again that my initial feelings were correct. They personally matched the correct carers for Brad and Jean and have helped me with so many decisions in looking after them.

Jessica has thought up and researched activities for Brad to do with his carer Sharleen ( who is amazing with him and goes beyond my expectations in her care of him) - from attending the soccer to now hydrotherapy. As he is in a wheelchair now and unable to talk the swimming gives him a freedom he no longer has and the outings are so wonderful for a young man of 47 who is now in a Nursing Home with much older patients. He is now getting out each week and doing interesting activities and interacting with people in a more normal way. As a family we all feel such relief and immense gratitude knowing Jasmine & Jessica are looking after them both. I could not recommend this organisation more highly." - PM Longueville, Sydney NSW (April 2014)